McCabes News
Fujifilm deemed as having 38 unfair contract terms in 11 small business contracts
Fujifilm
For many, Fujifilm (formerly Fuji Xerox, now Fujifilm Business innovation Australia or Fujifilm Leasing Australia (collectively, Fujifilm)) represents the colourful polaroid cameras that gained traction in the mid 2010’s. Beyond cameras, Fujifilm supplies a range of business products on a lease basis, including photocopiers, scanners and printers. Fujifilm also services these products and supplies software and print management services. Fujifilm has tens of thousands of contracts leasing to Australian consumers.
Complaints and ACCC investigation
In 2020, the Australian Competition and Consumer Commission (ACCC) commenced proceedings in the Federal Court of Australia against Fujifilm following allegations from small businesses that they were suffering financial harm as a result of Fujifilm’s standard form contract terms.
Unfair Terms
The Australian Consumer Law protects consumers from standard form contract terms that are unfair.
Three elements are considered when determining whether a standard form contract term is unfair thus falling short of the law:
The terms in Fujifilm’s standard form contracts contained automatic renewal clauses which provided for automatic renewal of the contracts, unless the consumer first gave notice to cancel the contract. It was alleged that such terms were unfair because of a limited window of time given to consumers to exercise its right to terminate the contract if they wished to do so.
Fujifilm’s standard form contracts also had a ‘term’ of a number of years and stated that if the consumer missed the opportunity to cancel the contract, the customer was automatically locked in for another full term.
Under the terms of Fujifilm’s standard form contracts, Fujifilm was not required to give notice to consumers that the cancellation deadline was approaching.
Also, the terms of the standard form contracts included a further term to the effect that Fujifilm was not liable to the consumer for any delay or non-performance of Fujifilm’s obligations arising from a defined force majeure event (being, an event outside of Fujifilm’s control), however the consumers were not granted the same ‘protection’.
The Court heard that Fujifilm had, in the past, taken action including litigation against consumers to enforce these terms.
Orders Made
On 12 August 2022, the Federal Court decided that 38 contract terms used in approximately 34,000 contracts entered into by Fujifilm with many thousands of small businesses, some of which were current at the time of the decision, were unfair in breach of the Australian Consumer Law.
The Court declared that the unfair contract terms are void and unenforceable.
The Court made further orders that Fujifilm cease enforcing these contract terms.
Fujifilm were ordered to bring the Federal Court’s orders to the attention of its customers.
Fujifilm was ordered to publish information about the Federal Court orders on its website, implement a compliance program and maintain that compliance program for a period of three years. Fujifilm was ordered to cause annual reviews to be carried out into the efficacy of the compliance program insofar as the program is designed to prevent future use or reliance on unfair contract terms in standard form contracts with small businesses.
Fujifilm was ordered to pay part of the ACCC’s costs in the amount of $250,000.
The Benefits
Fujifilm admitted that the terms the subject of the ACCC’s proceedings were unfair, and consented to the declarations and other orders made by the Federal Court.
Whilst the Court’s orders do not compensate small businesses for any financial harm suffered, it prevents the terms from being entered into and places pressure on Fujifilm to ensure compliance with the Australian Consumer Law.
If you require assistance with your contract terms, please feel free to get in touch for expert advice on how to avoid unfair contract terms and complying with Australian Consumer Law.