Chiara Rawlins
Principal
The Australian Competition and Consumer Commission has commenced proceedings before the Federal Court of Australia against AA Machinery Pty Ltd (trading as Agrison), alleging breaches of the Australian Consumer Law (ACL) for making false or misleading representations to their customers. Agrison supplies a range of farming equipment to Australian customers, including branded tractors and wheel loaders, which sell for between $18,000.00 and $60,000.00.
Consumer guarantees are a set of rules which apply to all goods and services purchased by consumers under the ACL. They apply automatically, regardless of any voluntary or extended warranty provided by a seller or a manufacturer of goods or services. They cannot be contracted out of. If a product is sold which fails to meet a guarantee, the customer is entitled to a remedy.
For businesses, it is guaranteed that the goods they sell:
For manufacturers and importers, it is guaranteed that their goods:
The ACCC investigated Agrison’s conduct after receiving a number of complaints from customers that their machinery had serious defects which they were unable to get repaired. Since August 2017 Agrison has made numerous warranties on their website, in print and on social media about their after-sales service network, accessibility to spare parts and the availability of timely after sales services where Tractors need repairs. The ACCC has alleged that all of these warranties were false and misleading.
The representations made by Agrison include:
The ACCC alleges that by making the representations listed above, Agrison engaged in conduct that was either misleading or deceptive, or false or misleading for the following reasons:
As a result of the above, the ACCC is seeking orders including declarations, injunctions, pecuniary penalties and costs.
The matter is yet to be heard by the Court and we will provide an update once the matter is resolved.
In order to avoid the risk that the ACCC will pursue your business for a breach of a guarantee, it is important to remember that:
McCabes Litigation and Dispute Resolution group has experience in advising our clients in relation to their obligations under the Australian Consumer Law, including statutory guarantees, to ensure that you minimize the risk of being pursued by the ACCC. Get in contact with us today.